Litron requires another in-house Laser Service Engineer to join the team, the applicant will be required to test and service laser systems in a production environment. The role will involve the optical assembly, test and characterisation of Nd:YAG laser systems.
Purpose of Job:
The primary focus of this role is to provide the highest levels of engineering support to our customers UK and Worldwide, however, this is an 90% in-house service role, which will include fault diagnosis, preventative maintenance, system repair, customer and distributors engineering staff training, installation, and a variety of other technical support activities.
Principal Accountabilities:
- Provide customers with on-site repair and maintenance support.
- Provide customers with telephone and email technical and fault-finding support.
- Deliver customer/distributors training as required.
- Carry out installations from planning through to customer acceptance.
- Ensure that on-site and office-based customer files are kept up to date, including service records and any other documentation.
- Identify opportunities for improvement. This to include product design and business process improvements.
- Work with the sales management team to identify and develop sales opportunities.
- Provide specialist support to other Litron team members as required.
- Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues.
Applicants should ideally have a graduate degree in an Electronics, Electrical or experimental science subject and be able to demonstrate good practical and problem-solving capabilities.
Experience with a minimum of 5 years’ service engineering experience would be beneficial or a solid electronic service engineering role.
