Return to Manufacturer Authorisation (RMA) Form

Service Form

If you experience difficulty using this form please contact our Service Department on +44 (0)1788 574444 or via e-mail at

Where is my laser serial number? The product Serial No. can be found either on the laser head (LM****) or on the Laser Specification Page in your Operators Manual. Please ensure you use the laser head Serial No. not the power supply unit Serial No. even if you are reporting a problem with a power supply.

Submission of this form is your agreement to the terms & conditions laid out in our RMA policy.
NOTE: Advance shipment of parts require the immediate return of the original parts. All replacement parts or systems not received within 30 days of shipment will be billed.

We will respond to your request by email. If you have not received a response within 2 working days days please call +44(0)1788 574444